Summary
- Extensive experience in Developing Business Solutions in Dynamics CRM Life Cycle implementations, Enhancements, and Post-Production Support
- Involved in Analysis, Design, Development, Customization, Configuration, Testing, Implementation, Issue resolution, Dynamics Functionality mapping
- Excellent in Integration, integrating Dynamics D365 Business Central with a variety of third party applications
- Certified Professional Functional Developer in Dynamics CRM and has gained 2+ years of design and development experience in Dynamics 365
Skills
- Excellent Functional Knowledge of Sales, Marketing , Field Service Modules in Dynamics 365
- Performed Customizations and Configurations of Microsoft Dynamics 365 – Business Central
- Created and managed processes , configured business rules , configured business process flow , configured workflows as per the client requirements
- Managed entities and data, configured Security settings, implemented various integrations of external data sources
- Worked on PowerApps and Power Automate Flows with full understanding of its capabilities
- Migrated & Integrated Microsoft Dynamics MSCRM System for entities like Products, Customers, Contacts, Sales Orders using third party software(s)
- Maintained the health of the CRM environment keeping aware of current patches, versions and built Custom reports
- Experience in Power automate & Power Apps
Work Experience
Industry Type: Telecommunication & Fiber networks
Worked as Technical Consultant for the implementation of MS Dynamics CRM 2016 on premise for a Telecommunications client based at US. They required custom CPQ to manage their product catalog for various sales channels, a quoting process of their products across multiple locations, serviceability requests management for locations and reports for better data visualization. Also implemented integration of Geo location API with Locations in Dynamics CRM.
- Developed Custom Plugins, Workflow activities using C#
- Worked on Ribbon customization using Ribbon workbench
- Worked on CRM development. Form customization, View customization, Business rules, Workflows & Custom JavaScript code
- Site map customization using Ribbon workbench tool
- Fetch XML based SSRS reports for Quote
Technology Used: Dynamics CRM 2016; Team Size: 7; Duration: 1.2yrs
Industry Type: Mechanical Equipment’s Support Service
Worked as Technical/Consultant for Microsoft Dynamics 365 online. They wanted a solution for their Service based company that would include Work Order Management, Resource Management, Resource Scheduling, Mobile App for Field Service Engineer’s, Inspection Reports & Invoice Reports. Also developed Custom Plugins & JavaScript code.
- Development and Customization of Field service app in MS Dynamics 365 online
- Development of Custom Inspection reports (that includes Inspection pictures) that includes custom .net solution to generate PDF reports due to SSRS in capabilities to show high end images
- Fetch XML based SSRS reports for Invoicing & Quotations
Technology Used: Dynamics CRM online v9.2; Team Size: 3; Duration: 6 months
Industry Type: Telecommunication & Fiber networks
Worked as Technical Consultant for the implementation of MS Dynamics 365 CE for Fibersmartz, a fully integrated Dynamics 365 based system related to fibers that helps organization in providing multiple services to Customers. Fibersmartz System includes Sales management, Customer Service management and Project Service Automation modules of Dynamics 365.Portals are also configured with this system for providing information to the customers.
- Involved in Implementation planning and designing
- Involved in development using Basic MS CRM customizations and configurations
- Importing and Exporting Customizations, Build generation & Deployment
- Creating Users, Business Units, Roles
- Preparation of Unit Test Cases
- Integration of Dynamics 365 CE with Dynamics 365 Business Central
- Unit testing of the complete solution
Technology Used: Dynamics CRM online; Team Size: 3; Duration: 6 months
Education
- Bachelor of Technology (Computer Science & Engineering)
