Software
Earn Customers for Life with Dynamics 365 Customer Service
Make every interaction stand-out with better personalization and leverage built-in intelligence to deliver positive customer experiences.
Microsoft Dynamics 365 Customer Service Capabilities
Connected customer service
Queue management
Case management
Task management
Service calendar management
Product information management
Client management
Omnichannel for Customer Service
Knowledge article templates
Knowledge management
Service scheduling migration tool
Integration with Dynamics 365 VirtualAgent for Customer Service
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Ensure Customer Satisfaction across Channels and Platforms
Dynamics 365 for Customer Service unifies the way your business engages with customers and provides meaningful service at every interaction. Offer seamless, personalized experiences and earn customers for life.
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Omni-Channel Engagement
Engage with your customers on their preferred channel, whether it is through phone, email, or live chat. Deliver personalized services through a unified platform with minimal customer effort.
Self-Service and Communities
Empower your customers to find answers to questions on their own through a branded, personalized experience. Provide branded self-service options that offers reliable, up-to-date responses and a community experience for peer-to-peer support.
Agent Enablement
The right data empowers agents to provide effective answers to customer queries across channels. Dynamics 365 for Customer Service creates a dynamic interface to drive the next best action and provides agents with the right tools, feedback, and data.
Service Intelligence
Identify trends, predict opportunities, and use rich analytics and embedded reporting to gain valuable insights from your data. Dynamics 365 for Customer Service empowers organizations to better anticipate customer needs and provide proactive care.
