Summary
- Project manager with 13+ years of experience in the different sector
- Developed detailed project plans and proposed new solutions that lead to growth in annual revenue
- Developed strong cross-functional relationships with big clients and stakeholders across different levels of the business
- Have extensive experience in Dynamics Life cycle implementations, GO Live Scenarios, Enhancements, and Postproduction Support using Sure Step methodology as suggested by Microsoft
- Conducted post product launch evaluation to identify successful software features and find ways to improve on them
- Have excellent command in Customizing and creating the applications using C#, JavaScript Language, VS code, Visual Studio, Dynamics CRM along with development
- Have extensive experience in integration of Dynamics CRM with a variety of third-party applications using REST API web services, FTP, SFTP and fabricated DLLs
Skills
- Programming Languages- C#, Fetch XML, SQL, JavaScript, J Query, Asp.net MVC, .Net Core
- Reporting – SSRS reports (Fetch XML & SQL), Power BI Reports, Word reports & Excel reports
- Dynamics Product- Dynamics CRM (Ver. 2013, 2016, 365 v8.2, 365 v9.0 – 365 v9.2) & Dynamics 365 – online
- Tools- VS Code, Visual Studio 2015 & 2017, SQL Server, Management Studio, XRM toolbox & Plugin registration tool
- Integration of Dynamics with .Net Application using REST API & with Share point online, One Drive & Outlook
- Functional knowledge of Dynamics 365 products- Sales, Marketing, Customer Service, Project Service & Field Service
- Project Management Skills: Leading Implementation and Upgrade Projects
- Value Added Leadership: Business Planning, Team Building, Mentoring, Client Relations and Presentation Skills
- Participate in business process due diligence, solution design, application design and configuration, and documentation of system requirements to help deliver successful implementations
- Translate business needs into solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
- Work closely with clients to proactively review applications; make recommendations on products and/or modifications in accordance with client needs
- Plan and manage resources accordingly to ensure successful implementations
- Manage budgets and team schedules; Identifies resources needed and assigns individual responsibilities
- Act as customer advisor, company advocate
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
- Reviews deliverables prepared by team before they are sent to the customer
- Ensures success of project
- Reviews all deliverables including requirements documents, design documents, training documents
Manages key client communication
Work Experience
Industry Type: Recycle Management, Waste Management
This client collects, recycles, and distributes recycled plastic. They are an international company that deals with waste management. In this project, one focus was on managing buyers and supplier’s data and an application was created for production management. The backend of application was CRM and was used to manage the client’s labor and parts data. Their labor manages the process of crushing, cleansing, and rubbing material and the images related to plastic are stored in SharePoint. The project also focused on efficiently managing the material key generation process. MailChimp was integrated in order to send bulk campaign emails to suppliers on the basis of their specific industry.
- Whole product is built upon Dynamics Platform, nurturing all the capabilities of Microsoft Dynamics CRM product & SharePoint
- Preparing solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
- Work closely with Client to proactively review applications; make recommendations on products and/or modifications in accordance with client needs
- Architecting the Entities in Dynamics CRM, according to project’s requirements
- Project includes code Customizations (Plugin, Custom Workflow Activities, Actions, JavaScript Code & Iframe development to overcome Dynamics UI limitations)
- Tracks and reports team hours and expenses on a weekly basis
- Manages project budget and scope. Identify out of scope items and create change orders
- Ensure timely and accurate invoicing
Technology Used: MS Dynamics 2016, SharePoint; Team Size: 6; Duration: 1 year
Industry Type: Human Resource Management
HRM Solution allows you to manage the entire recruitment process with the purpose of filling vacancies within the company. HRM provides organization a comprehensive solution to manage their recruitment and employee lifecycle. The solution allows supervision of all the stages in the process from creating applicants, accepting their applications, hiring the applicants and then converting those applicants into employees. Documents regarding applicants and workers are stored in SharePoint site so that can be easily accessible by authorized personnel. This project also provided provisions for managing workers competencies, grievances & awards, disciplinary action, and compensation benefits.
- Product is built upon Dynamics Platform, supporting easy installation (with one Solution import) nurturing all the capabilities of Microsoft Dynamics CRM product and related Microsoft Products.
- Preparing solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions.
- Work closely with product team to proactively review applications; make recommendations on products and/or modifications in accordance with their needs.
- Requirement analysis, solution design, application design and configuration
- Architecting the Entities in Dynamics CRM, according to project’s requirements
- Project includes code Customizations (Plugin, Custom Workflow Activities, Actions, JavaScript Code & Iframe development to overcome Dynamics UI limitations
- Manage budgets and team schedules; Identifies resources needed and assigns individual responsibilities
- Act as customer advisor, company advocate
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
- Reviews deliverables prepared by team before they are sent to the customer.
- Prepares for engagement reviews and quality assurance procedures.
- Ensures project documents are complete, current, and stored appropriately.
Technology Used: Dynamics CRM 2015, 2016 & Cloud, SSRS & Power BI; Team Size: 5; Duration: 8 months
Industry Type: Project Management
Project Management is a custom solution for CRM 2016 that provides you an extensive way to handle business processes, from creating projects and customers to generating invoices. Project contracts can have multiple projects and each project that you create can have one or more sub-projects along with grouping activities that make up the project work structure. You also have the ability to search and assign workers to a project based on skills and availability or based on the requirements for a project. Employees can enter project timesheets and expense reports to record project-related time and expenses. The project controller can create invoices and can view reports that provide project details and analyze project financials from a variety of perspectives.
- Product is built upon Dynamics Platform, supporting easy installation (with one Solution import) nurturing all the capabilities of Microsoft Dynamics CRM product and related Microsoft Products.
- Requirement analysis, solution design, application design and configuration
- Project includes code Customizations (Plugin, Custom Workflow Activities, Actions, JavaScript Code & Iframe development to overcome Dynamics UI limitations)
- Preparing solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
- Work closely with product team to proactively review applications; make recommendations on products and/or modifications in accordance with their needs
- Requirement analysis, solution design, application design and configuration
- Architecting the Entities in Dynamics CRM, according to project’s requirements
- Project includes code Customizations (Plugin, Custom Workflow Activities, Actions, JavaScript Code & Iframe development to overcome Dynamics UI limitations)
- Manage budgets and team schedules; Identifies resources needed and assigns individual responsibilities
- Act as customer advisor, company advocate
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
- Reviews deliverables prepared by team before they are sent to the customer
- Prepares for engagement reviews and quality assurance procedures
- Ensures project documents are complete, current, and stored appropriately
Technology Used: Dynamics CRM 2015, 2016 & Cloud, SSRS & Power BI; Team Size: 4; Duration: 1 Years 6 Months
Industry Type: Roof Installation & Repair
Client is one of the largest Roofing companies in the Canada. The project focused on customer service, safety, and quality installation. Microsoft Dynamics 365 online was implemented. The client required a solution for their Service-based company that would include Work Order Management, Resource Management, Resource Scheduling, Mobile App for Field Service Engineer’s, Inspection reports & Invoice reports.
- Product is built upon Dynamics Platform, supporting easy installation (with one Solution import) nurturing all the capabilities of Microsoft Dynamics CRM product and related Microsoft Products
- Preparing solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
- Project includes code Customizations (Plugin, Custom Workflow Activities, Actions, JavaScript Code & Iframe development to overcome Dynamics UI limitations)
- Work closely with Client to proactively review applications; make recommendations on products and/or modifications in accordance with their needs
- Requirement analysis, solution design, application design and configuration
- Architecting the Entities in Dynamics CRM, according to project’s requirements
- Project includes code Customizations (Custom Workflow Activities)
- Tracks and reports team hours and expenses on a weekly basis
- Manages project budget and scope. Identify out of scope items and create change orders
- Ensure timely and accurate invoicing
Technology Used: Dynamics CRM Cloud, Resco Mobile, SSRS, and Power Automate; Team Size: 3; Duration: 6 Months
Industry Type: Fiber Company, Telecommunication
Fibersmartz/UPN OSS / BSS software supports your network services, enables fast customer service, and supports your technicians at every level of operation. Solutions make for agile, efficient working and keep you prepared for the unexpected. Implemented of MS Dynamics 365 CE for Fibersmartz/UPN, a fully integrated Dynamics 365 based system related to fibers that helps organizations in providing multiple services to customers. Fibersmartz/UPN System includes Sales management, Customer Service management and the Project Service Automation modules of Dynamics 365. Portals are also configured with this system for providing information to the customers.
- Whole product is built upon Dynamics Platform, nurturing all the capabilities of Microsoft Dynamics CRM product and related Microsoft Products
- Preparing solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
- Work closely with Client to proactively review applications; make recommendations on products and/or modifications in accordance with their needs
- Requirement analysis, solution design, application design and configuration
- Architecting the Entities in Dynamics CRM, according to project’s requirements
- Project includes code Customizations (Custom Workflow Activities)
- Tracks and reports team hours and expenses on a weekly basis
- Manages project budget and scope. Identify out of scope items and create change orders
- Ensure timely and accurate invoicing
Technology Used: Dynamics CRM Cloud, Resco Mobile, SSRS, Power BI; Team Size: 6; Duration: 2 years
Education
- Master’s of Computer Applications
- Bachelor’s of Computer Applications
